Refund policy

Return & Refund Policy

Last Updated: August 13, 2026

At MODERNZA, we want you to be happy with your purchase. Because our products are made and fulfilled on demand, each order is produced specifically after it is placed.

For this reason, we generally do not accept returns or exchanges for change of mind, incorrect size selection, incorrect color selection, or simply not liking the product.

However, if you receive a product that is damaged, defective, incorrectly printed, or different from what you ordered, we will work with you to provide an appropriate resolution.

1. When You Can Request a Replacement or Refund

You may contact us if you receive an item that:

  • Is damaged during delivery

  • Has a manufacturing defect

  • Has a printing or production defect

  • Is significantly different from the product you ordered

  • Is the wrong product

  • Is missing from your order

  • Has another fulfillment-related issue

Please contact us within 48 hours of delivery so that we can investigate the issue promptly.

2. Items That Are Not Eligible for Return or Refund

Because MODERNZA products may be made specifically for each order, we generally cannot accept returns or refunds for:

  • Change of mind

  • Wrong size selected by the customer

  • Wrong color selected by the customer

  • Ordering the wrong product

  • Personal preference

  • The product looking different from how you expected it to look

  • Failure to check the size chart before ordering

  • Minor variations in color caused by different screens or displays

  • Normal differences in fabric texture or appearance

  • Products that have been washed, worn, altered, damaged, or misused by the customer

We strongly recommend checking the size chart and product details carefully before placing your order.

3. Wrong or Defective Product

If you receive the wrong item or a product with a manufacturing/printing defect, please contact us as soon as possible.

To help us resolve the issue, please provide:

  • Order number

  • Name used for the order

  • Clear photographs of the product

  • Clear photographs of the packaging

  • A description of the issue

  • An unboxing video, where available

For printing, manufacturing, or product-quality issues, photographs should clearly show the affected area.

We may request additional information if necessary to investigate the issue with our fulfillment partner.

4. Damaged Package or Product

If your package appears damaged when delivered, we recommend taking photographs before opening it.

After opening the package:

  1. Take clear photographs of the packaging.

  2. Take clear photographs of the product.

  3. Record an unboxing video where possible.

  4. Contact MODERNZA within 48 hours of delivery.

Please keep the original packaging until the issue has been resolved.

5. Incorrect Product

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

After verification, we may provide a replacement or another appropriate resolution.

You may be required to provide photographs of the product, packaging, shipping label, and order details.

6. Size and Fit

Please carefully review our size chart before placing an order.

We do not generally accept returns or exchanges where:

  • The customer selected the wrong size

  • The customer ordered the wrong size after reviewing or failing to review the size chart

  • The customer changed their preferred size after placing the order

If you believe the product received is incorrectly sized compared with the size ordered, please contact us so that we can investigate.

7. Refunds

If a refund is approved, the refund amount and method will depend on the circumstances of the issue.

For eligible prepaid orders, refunds may be issued to the original payment method or through another appropriate method.

For eligible COD orders, we may request the information necessary to process the refund through an available electronic payment method.

Refund processing times may depend on your payment provider, bank, payment gateway, or other financial institution.

8. Replacement

Where appropriate, MODERNZA may provide a replacement instead of a refund.

Replacement availability may depend on:

  • Product availability

  • Product specifications

  • Nature of the defect

  • Fulfillment requirements

  • Delivery location

If a replacement is approved, we will provide further instructions.

9. Return Shipping

For approved cases involving a defective, damaged, or incorrectly fulfilled product, MODERNZA will determine the appropriate return or replacement procedure.

Do not send products back to any address unless our customer support team specifically instructs you to do so.

Unauthorized returns may not be accepted.

10. Order Cancellation

Because our products may enter production shortly after an order is placed, cancellation requests must be made as soon as possible.

Once an order has entered production or fulfillment, cancellation may no longer be possible.

If you want to cancel an order, contact us immediately with your order number.

11. Orders That Are Returned to Origin (RTO)

An order may be returned to origin if it cannot be delivered because of reasons such as:

  • Incorrect or incomplete address

  • Incorrect phone number

  • Customer unavailable

  • Customer refusing delivery

  • Customer not responding to the courier

  • Failed delivery attempts

  • Other delivery-related issues

If an order is returned to origin, we may contact you to determine whether re-shipping is possible.

Additional shipping or handling charges may apply if the customer requests another delivery attempt.

For COD orders, repeated refusal or non-acceptance of orders may affect future COD availability.

12. Refunds for Undelivered or RTO Orders

If a prepaid order cannot be delivered and is returned to origin, we will review the circumstances and determine whether a refund is applicable under our policies.

Any refund may be subject to applicable shipping, fulfillment, or other costs where permitted by law and the terms communicated at the time of purchase.

For COD orders that are returned to origin, there is generally no payment to refund because payment was not collected.

13. How to Request a Return, Replacement, or Refund

To request assistance, contact us at:

Email: [YOUR CUSTOMER SUPPORT EMAIL]

Phone/WhatsApp: [YOUR CUSTOMER SUPPORT NUMBER]

Please include:

Subject: Return/Refund Request – [Order Number]

Include:

  • Order number

  • Customer name

  • Registered phone number/email

  • Product name

  • Reason for your request

  • Clear photographs/videos where applicable

We will review your request and let you know what information or action is required.

14. Review and Approval

Submitting a return, replacement, or refund request does not automatically mean that it will be approved.

Each request may be reviewed based on:

  • Order information

  • Product condition

  • Photographs/videos provided

  • Nature of the issue

  • Fulfillment records

  • Shipping information

  • Applicable MODERNZA policies

  • Applicable law

We may work with our fulfillment partner to verify manufacturing, printing, packaging, and shipping-related issues.

15. Product Care

To prevent damage and maintain product quality, please follow the care instructions provided with the product.

Damage resulting from improper washing, drying, ironing, bleaching, alterations, misuse, or normal wear and tear may not qualify for a replacement or refund.

16. Policy Changes

MODERNZA may update this Return & Refund Policy from time to time to reflect changes to our products, fulfillment arrangements, payment methods, business practices, or applicable laws.

The latest version will be published on our website with the updated date shown at the top.

17. Your Statutory Rights

Nothing in this policy is intended to exclude or restrict any rights or remedies that cannot lawfully be excluded or restricted under applicable Indian law.

Where applicable law provides you with rights or remedies that are more favorable than the terms stated in this policy, those legal rights will continue to apply.

18. Contact Us

MODERNZA

Website: moderzastore.com

Email: modernzastore@gmail.com

Phone/WhatsApp: 9346515496

For faster assistance, please include your order number whenever contacting us about an order.

© 2026 MODERNZA. All Rights Reserved.