Shipping policy

Shipping Policy

Last Updated: August 13, 2026

At MODERNZA, we work with trusted fulfillment and shipping partners, including Qikink, to produce, pack, and deliver your orders.

We aim to make every order experience simple, transparent, and reliable.

1. Order Processing

All MODERNZA products are made and fulfilled through our print-on-demand fulfillment partner.

After you place an order:

  1. Your order is received and confirmed.

  2. The order is sent to our fulfillment partner for processing.

  3. Your product is printed/prepared and quality checked.

  4. The order is packed.

  5. The package is handed over to the appropriate courier partner.

  6. Tracking information is provided once the shipment is dispatched.

Because our products may be made specifically for your order, processing may take some time before the shipment is handed to the courier.

2. Estimated Delivery Time

Delivery times depend on your location, order processing, courier availability, and other circumstances.

As a general estimate:

Order processing: Approximately 2–4 business days

Shipping/transit: Approximately 2–7 business days

Estimated total delivery: Approximately 4–11 business days

These are estimates rather than guaranteed delivery dates.

Remote locations, weekends, public holidays, courier delays, weather conditions, operational disruptions, incorrect addresses, and other circumstances outside our reasonable control may result in additional delays.

3. Shipping Locations

MODERNZA currently ships orders within India.

We may expand our shipping locations in the future.

If an order cannot be delivered to the address provided at checkout, we may contact you to arrange an alternative delivery solution or refund, where applicable.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may offer:

  • Free shipping promotions

  • Flat-rate shipping

  • Location-based shipping charges

  • Minimum-order free shipping offers

Any promotional shipping offer will be subject to the terms displayed at the time of purchase.

5. Order Tracking

Once your order has been dispatched, we may provide a tracking number or tracking link through email, SMS, WhatsApp, or another available communication method.

You can use the tracking information to monitor your shipment.

Please allow some time for the courier tracking information to update after dispatch.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information during checkout.

Please carefully check your:

  • Full name

  • House/flat number

  • Street/locality

  • City

  • State

  • PIN code

  • Mobile number

If an order is returned because of an incorrect or incomplete address, additional shipping or re-shipping charges may apply.

Where applicable, MODERNZA may contact you before attempting another shipment.

7. Failed Delivery Attempts

Our courier partners may make multiple delivery attempts.

A delivery may fail because of circumstances such as:

  • Customer unavailable

  • Incorrect address

  • Incorrect phone number

  • Customer refusing delivery

  • Customer not responding to courier calls

  • Restricted or inaccessible delivery location

If the shipment cannot be delivered after the courier's attempts, it may be returned to the fulfillment facility.

8. Returned-to-Origin (RTO) Orders

An order may be classified as RTO (Return to Origin) when the courier is unable to deliver it and sends it back.

Reasons may include:

  • Customer refused delivery

  • Customer unavailable

  • Incorrect address

  • Incorrect contact information

  • Customer unreachable

  • Delivery attempts unsuccessful

  • Other courier-related delivery issues

For RTO orders, we may contact the customer to determine whether another delivery attempt is possible.

Additional shipping or handling charges may apply for re-shipping an RTO order.

For COD orders, repeated refusal or non-acceptance of orders may affect your ability to place future COD orders with MODERNZA.

9. Cash on Delivery (COD)

Where COD is available, the option will appear at checkout for eligible locations and orders.

COD availability may depend on:

  • Delivery PIN code

  • Order value

  • Product availability

  • Courier availability

  • Customer order history

  • Other operational conditions

COD orders must be accepted and paid for at the time of delivery.

If COD is unavailable for your location, you may use one of the prepaid payment options offered at checkout.

10. Prepaid Orders

For prepaid orders, payment must be successfully completed before the order can be processed.

Once payment is confirmed, your order will proceed to fulfillment.

If a prepaid order cannot be delivered and is returned to us, any eligible refund will be processed according to our Refund & Return Policy.

11. Delays

Although we work to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible causes include:

  • Courier delays

  • Weather conditions

  • Public holidays

  • High order volumes

  • Transportation disruptions

  • Natural events

  • Incorrect address information

  • Operational issues

  • Remote delivery locations

MODERNZA is not responsible for delays caused by circumstances outside our reasonable control.

If your order appears significantly delayed, please contact our customer support team.

12. Damaged Packages

If your package appears visibly damaged when delivered, we recommend:

  1. Photographing the package before opening it.

  2. Recording an unboxing video where possible.

  3. Photographing the product and packaging after opening.

  4. Contacting MODERNZA as soon as possible.

Please retain the original packaging until your issue has been resolved.

This documentation may be required to investigate a shipping or product issue.

13. Wrong, Damaged, or Defective Products

If you receive:

  • A wrong product

  • A damaged product

  • A defective product

  • A product with a printing/manufacturing issue

please contact us within the period specified in our Return & Refund Policy.

Please provide your order number and clear photographs/videos showing the issue.

We may investigate the issue with our fulfillment and shipping partners before approving a replacement or other applicable resolution.

14. Product-Specific Fulfillment

Because MODERNZA uses print-on-demand fulfillment, products may be produced after an order is placed.

This means that certain orders may take longer to process than products that are already stocked and ready to ship.

Estimated processing and delivery timelines are provided for guidance and are not guaranteed delivery dates.

15. Multiple Products in One Order

If you purchase multiple products, your order may be fulfilled and shipped together or separately depending on product availability, fulfillment requirements, warehouse location, and operational considerations.

If items are shipped separately, you may receive separate tracking information.

16. Order Cancellation

If you need to cancel an order, contact MODERNZA as soon as possible after placing the order.

Because our products may enter production shortly after an order is placed, cancellation may not be possible once production or fulfillment has started.

Cancellation eligibility is subject to our Return & Refund Policy.

17. Contact Us

For questions about shipping, delivery, or tracking, please contact:

MODERNZA

Website: moderzastore.com

Email: modernzastore@gmail.com

Phone/WhatsApp: +91 9346515498

When contacting us about an order, please provide your order number so that we can assist you more quickly.

Important Note

Delivery estimates shown in this policy are general estimates and may vary depending on the destination, courier, order volume, product, and other circumstances.

Qikink and its courier partners may update fulfillment and shipping procedures from time to time. MODERNZA may update this Shipping Policy accordingly.

© 2026 MODERNZA. All Rights Reserved.